Customer service and communication for cranes are pivotal in ensuring customer satisfaction and the efficient operation of equipment. Good customer service is not just about responding to needs but also establishing a foundation of trust and cooperation through proactive communication. After purchasing a crane, the service team initiates a series of processes including product introduction, installation, commissioning, and operational training. During this phase, timely and effective communication is crucial as it helps address potential issues and ensures customers understand how to properly use and maintain their equipment . Furthermore, customer service includes scheduled inspections and maintenance plans which require ongoing information exchange between service personnel and clients to schedule downtime in advance and minimize production interruptions.